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Process description index

At Haaga-Helia the following processes have been decided to be described. Some of the process cards and flow charts are public and some to internal use only (marked as intranet, MyNet). To access those for internal use, you need to log in to the internal network.

Index in Finnish – suomenkielinen hakemisto

Prosessikartta-eng-ej

Main processes

Management of education

name

platform

acceptor

card/description

flow

id

offering of education

intranet

Management Group

card

flow

P1.1i

annual event timetable for a degree program

intranet

Vice President, education

summary, fin

-

P0.0i

degree programme development

intranet

Vice President, education

card 

flow

P1.3i

student assessment

www

Vice President, education

card

flow

P1.6w

online course production

www

Service Director

card

flow

P1.7.1w

thesis, Bachelor

MyNet

Vice President, education

card

flow

P1.4.1m

thesis, Master

MyNet

Vice President, education

card

flow

P1.4.2m

work placement

www

Vice President, education

description

-

P1.5w

graduation

www

Service Director

card

flow

P1.8w

teacher education, 60 credits, execution and development

intranet

Management Group

description, fin

-

P1.9i

Haaga-Helia for business

intranet

Management Group

card

flow

P1.10i

Research and Development Activities

name

platform

acceptor

card/description

flow

id

RDI (research, development and innovation)

intranet

Management Group

card

flow

P6.1i

publication

intranet

Service Director

card

flow

P6.2i

innovation at HEI

intranet

Management Group

description, fin

-

P6.3i

learning with the working life

intranet

Management Group

description

-

P6.4i

 

Supporting Processes

Student Services

name

platform

acceptor

card/description

flow

id

admissions services

intranet

Service Director

card

flow

T1.1i

student affairs office service

intranet

Service Director

card

flow

T1.2i

study benefits & social services

intranet

Service Director

card

flow

T1.3i

graduation

 

 

 

 

 

Education Program Services

name

platform

acceptor

card/description

flow

id

administration of course implementations

intranet

Service Director

card

flow

T2.1i

- administration of timetables

intranet

Service Director

card

flow

T2.1.1i

- administration of room reservations

intranet

Service Director

card

flow

T2.1.2i

- OTSO – support for teachers’ work plans

intranet

Service Director

card

flow

T2.1.3i

- WinhaPro-products’ administration

intranet

Service Director

card

flow

T2.1.4i

administration of academic years and terms

intranet

Service Director

card

flow

T2.2i

Library and Information Services

name

platform

acceptor

card/description

flow

id

library and information services

www

Service Director

card

flow

T3

- library, collection management

www

Service Director

card

flow

T3.1w

- library, lending services

www

Service Director

card

flow

T3.2w

- library, interlibrary loan services

www

Service Director

card

flow

T3.3w

- library, billing

www

Service Director

card

flow

T3.4w

- library, information services

www

Service Director

card

flow

T3.5w

- library, teaching

www

Service Director

card

flow

T3.6w

Student Counseling and Support Services

name

platform

acceptor

card/description

flow

id

counseling and support services

www

 

summary, fin

 

T0.0w

navigator

www

 

summary

 

T0.0w

career and recruitment services

www

Vice President, Commercial Services

card

flow

T4.2w

tutoring activities (peer tutoring, student tutoring)

www

Vice President, education

card

flow

T4.5w

International Services

name

platform

acceptor

card/description

flow

id

student exchange

 

 

 

 

 

- outgoing

www

Service Director

card

flow

T5.1.1w

- incoming

www

Service Director

card

flow

T5.1.2w

staff exchange

 

 

 

 

 

- outgoing

intranet

Service Director

card

flow

T5.2.1i

- incoming

intranet

Service Director

card

flow

T5.2.2i

Alumni

name

platform

acceptor

card/description

flow

id

alumni relations

intranet

Vice President, Commercial Services

 

flow

T6i

administration

intranet

Vice President, Commercial Services

card

flow

T6.1i

register and membership

intranet

Vice President, Commercial Services

card

flow

T6.2i

communications

intranet

Vice President, Commercial Services

card

flow

T6.3i

mentoring

intranet

Vice President, Commercial Services

card

flow

T6.4i

IT Services

name

platform

acceptor

card/description

flow

id

supporting learning

intranet

Director of Administration

card

flow

T7.10i

supporting teaching

intranet

Director of Administration

card

flow

T7.11i

supporting administration and supporting services

intranet

Director of Administration

card

flow

T7.12i

change management and enterprise architecture

intranet

Director of Administration

card

flow

T7.13i

operational environment

intranet

Director of Administration

summary

-

T7.14i

supporting RDI

intranet

Director of Administration

card

flow

T7.15i

Open University of Applied Sciences' Services

name

platform

acceptor

card/description

flow

id

open university of applied sciences' services

www

Service Director

card  

flow

T8.2w

Marketing

name

platform

acceptor

card/description

flow

id

marketing

intranet

Service Director

card

flow

T9.1i

 

Management and Personnel

General Management

name

platform

acceptor

card/description

flow

id

management of Haaga-Helia

intranet

Management Group

card

flow

H1

- strategic planning and steering of operations

intranet

Management Group

card

flow

H1.1i

- preparation of the action plan and budget

intranet

Management Group

card

flow

H1.2i

- monitoring and reporting on the action plan and budget

intranet

Management Group

card

flow

H1.3i

- performance agreement

intranet

Management Group

card

flow

H1.4i

Communications

name

platform

acceptor

card/description

flow

id

staff

intranet

Service Director

card

flow

H2.1i

media relations

intranet

Service Director

card

flow

H2.2i

online communications

intranet

Service Director

card

flow

H2.3i

Personnel Administration (HR processes / Personnel Services)

name

platform

acceptor

card/description

flow

id

recruitment

intranet

HR Director

card

flow

H3.1i

start of employment

intranet

HR Director

card

flow

H3.9.i

payroll accounting

intranet

HR Director

card

flow

H3.3i

orientation

intranet

HR Director

card

flow

H3.2i

competence development

intranet

HR Director

card

flow

H3.4i

performance and development discussion

intranet

HR Director

card

flow

H3.5i

end of employment

intranet

HR Director

card

flow

H3.7i

Financial Administration

name

platform

acceptor

card/description

flow

id

cash desk payments

intranet

Financial Director

description, fin

-

H4.1i

accounts receivable and invoicing

intranet

Financial Director

description, fin

-

H4.2i

accounts payable

intranet

Financial Director

card

flow

H4.3i

financial statements

intranet

Financial Director

card

flow

H4.4.i

Procurement

name

platform

acceptor

card/description

flow

id

office supplies

intranet

Financial Director

card

flow

H9.1i

furniture and equipment

intranet

Financial Director

card

flow

H9.2i

Quality System

name

platform

acceptor

card/description

flow

id

process descriptions' approval and update

www

Management Group

card

flow

H5.1w

assessment systems

www

Director of Administration

summary

 

H0.0w

student survey

www

Director of Administration

card

flow

H5.2w

course and block of courses feedback

www

Director of Administration

card

flow

H5.3w

course feedback related files

www

 

additional instructions

 

 

negative course feedback

www

Director of Administration

card

flow

H5.5w

AVOP-feedback, see graduation

 

 

card

flow

 

delayed feedback from graduated (alumni)

www

Vice President, R&D&I

card

flow

H5.8w

PALKE-feedback 

www

Director of Administration

card

flow

H5.9w

Last check and approval by Management Group in November 26, 2014.