In the deployment phase, the Internet service will be moved from the testing environment to the production environment. This phase can be executed two ways: the Internet service is taken into production directly as a whole application or the procedure can be executed in phases, designing, implementing, testing and deploying parts of the system at a time.
In the former case, there is an introduction phase with an impressive marketing campaign, information and training sessions. In the latter case, the service will change step by step and thus, the information, training and marketing practices are different.
In both cases, the crucial issue is to control the deployment. The service or a part of it to be installed, must be carefully tested. We have too many stories of "production testing" which means that the customers have to use a service which is carelessy tested, full of bugs and unfinished. The faults will be corrected only after the customers' reclamations. The risk is that the customer might move to an other Internet service provider. In the Net, the biggest competitor is as near as the click of the mouse.
Page updated 23.1.2007
Eija Kalliala, firstname.lastname@haaga-helia.fi
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